FAQs

[REGISTRATION & MEMBERSHIP]

Do I have to register an account to place my order?
No. You can place your order on our website without having to open an account with us.

What's the benefits of registering an account?

• Enjoy our loyalty program, which reward you every dollar you spend on our website or in our local stores.
• Order: view Order History, track and manage purchases and returns
• Address Book and Card Wallet: safely store delivery and payment details for - faster checkout
• Saved for later: wish list your preferred items and track their availability

[ORDERS, RETURNS & STORE CREDIT]

I've just placed an order with you guys. What should I do if I want to add more items to my order?
You can simply place another order with us by selecting "Combine Postage" shipping method (It is Free). Our stuff will pack your orders together in one box for delivery.

What payment methods do you accept?
We accept credit cards, debit cards, AfterPay and ZipPay on our website. Also we have EFTPOS facility to accept credit cards, AfterPay, ZipPay and cash if you shop in our warehouse stores in Rydalmere and Alexandria.

How do I cancel my orders?
To cancel your order simply contact us by email as long as your order has not been shipped and left from our warehouse.

Do you have a refund or exchange policy?
Due to the nature of our products there is a no refund or exchange on any item as long as they are used. Every product we sell is tested, with the batteries provided, before it leaves our warehouse to minimize any inconvenience caused with faulty goods.

[FULFILMENT, DISPATCH AND DELIVERY]

When will my order be dispatched?
Eligible orders placed before 3 pm Sydney time, Monday to Saturday, are dispatched the same day. Same-day dispatch does not mean same-day delivery.

What delivery option and charge will I see?
Checkout shows the current Standard domestic delivery option and charge. Standard shipping is free for eligible online orders of $150 or more after discounts.

Will I receive tracking?
Yes. Customers receive tracking for dispatched parcels.

How private are delivery and billing?
Orders use plain, discreet outer packaging, and Adult Direct uses discreet billing.

Can I use a PO Box or Parcel Locker?
Use checkout to confirm whether a PO Box or Parcel Locker is available for your order.

Where can I Click & Collect?
Click & Collect is available at Alexandria and Rydalmere when offered at checkout. Wait for the ready-for-collection email before travelling and bring valid ID.

Read the full delivery, privacy and Click & Collect guide.

[LOCAL PICKUP & WAREHOUSE SALE]

Can I browse in store without an appointment?
Yes. Ordinary browsing needs no appointment. Visit Alexandria or Rydalmere during opening hours.

Where are your stores and when are they open?
Alexandria: Level 2, Suite 14/110 Botany Road, Alexandria NSW 2015. Monday–Saturday: 12 pm–8 pm; Sunday: closed.
Rydalmere: Unit 16/3 Clyde Street, Rydalmere NSW 2116. Monday–Saturday: 10 am–6 pm; Sunday: closed.

How does Click & Collect work?
Choose Click & Collect only when it is offered at checkout. Wait for the ready-for-collection email before travelling and bring valid ID.

When can I call for help?
Call 1300 112 899 Monday–Saturday, 10 am–6 pm.